Download Free Shopify return policy templates (Ready-to-use)!

Table of contents

Looking for a quick and hassle-free way to create a professional return policy for your Shopify store? We’ve got you covered! Download free, ready-to-use Shopify return policy templates available in Google Docs and PDF formats to save time and build trust with your customers. Whether you need a flexible return policy, a strict no-return policy, or a comprehensive sample template, these expertly crafted options will help you provide clear, customer-friendly information.

Download return policy templates for free here!

>> See more:

What is the Shopify return policy?

A Shopify return policy outlines the conditions under which customers can request a refund, return, or exchange after purchasing from a Shopify store. It serves as a clear set of guidelines for both store owners and customers, helping to manage expectations and ensure a smooth resolution when customers are unsatisfied with their orders.

It is important to communicate your Shopify refund policy clearly and openly by displaying your policy on your website, including it in marketing materials, and providing clear instructions for initiating a return. You can manage return rules in the Settings > Policies section of your Shopify admin. When you activate return rules, they automatically display on orders on Shopify POS.

Key Elements of a Shopify Return Policy Template

Creating an effective Shopify return policy template involves clarity, transparency, and customer-friendly language. Below is a comprehensive guide you can adapt to your Shopify store:

Introduction & Policy Overview: Briefly explain your commitment to customer satisfaction and the purpose of the return policy.
Eligibility for Returns: Conditions for returns (e.g., item condition, original packaging, receipt); types of items excluded (e.g., sale items, custom orders, or perishable goods).
Time Frame for Returns: Specify how long customers have to request a return (e.g., 30 days from the delivery date).
Return Process Instructions: Provide a step-by-step guide for customers to initiate a return.
Refunds & Processing Time: State whether refunds are issued to the original payment method or store credit. Processing time for refunds after receipt of returned items.
Exchange Policy: If applicable, mention how exchanges work and any limitations.
Return Shipping Costs: State whether customers are responsible for return shipping or if you provide a prepaid return label.
Contact Information: Include email, phone number, or a contact form link for return-related questions.

Example of a good Shopify return policy

Here’s an example of a polished and customer-friendly return policy designed to build trust and improve the shopping experience:

Return Policy – [Your Store Name]

Effective Date: [Insert Date]

At [Your Store Name], we’re committed to making sure you love your purchase. If something isn’t right, we’re here to help with easy returns and exchanges.

1. Return Eligibility

To be eligible for a return, please make sure the following conditions are met:

The return is initiated within 30 days of receiving your order.
Items are unused, unwashed, and in their original condition, including all tags and packaging.
Sale items and gift cards are non-refundable, unless stated otherwise.

2. How to Return

Returning an item is simple:

Contact Us: Email us at [[email protected]] or visit [Your Returns Portal Link]. Provide your order number and reason for the return.
Prepare Your Return: Package your item securely in its original packaging.
Ship the Return: We’ll provide a prepaid return label (return shipping fees of $X will be deducted from your refund) or guide you on where to send it.

3. Refunds

Processing Time: Refunds will be issued back to your original payment method within 5-7 business days of receiving your return.
Shipping Fees: Original shipping fees are non-refundable.
Partial Refunds: If the item shows signs of use, only a partial refund may be granted.

4. Exchanges

Need a different size or color? No problem! We offer free exchanges within 30 days. Just reach out to our support team to initiate the process.

5. Damaged or Defective Items

We stand by the quality of our products. If you receive a damaged or defective item, contact us at [[email protected]] with a photo of the issue. We’ll send a replacement or issue a refund immediately.

6. Contact Us

If you have any questions or need help with your return, our friendly customer service team is here to assist:

Email: [email protected]
Phone: (123) 456-7890
Hours: Monday-Friday, 9 AM to 5 PM EST

Download free Shopify return policy templates in Google Docs and PDF

Download 3 free templates available in Google Docs and PDF formats to help you build clear and customer-friendly return policies. These templates are perfect for any store type and include:

Standard Shopify return template
Shopify no refund policy template
Sample Return & Refund Policy Template in PDF

(Click to image for downloading)

FAQs

How to make a refund policy on Shopify?

To create a refund policy on Shopify:

Go to your Shopify admin panel.
Navigate to Settings > Policies.
Click on Create Refund Policy.
Enter the details of your return and refund terms.
Save the policy and make it accessible on your store.

What is Shopify return and refund policy generator?

The Shopify Return and Refund Policy Generator is a free tool provided by Shopify to help merchants quickly create a professional return policy. Simply input your store details, and the generator produces a customizable policy that meets common customer expectations.

Where can I put Shopify return policy?

You can display your return policy in several places:

Footer Menu: Add a direct link to your policy page in the footer for easy customer access.
Checkout Page: Shopify allows you to display links to your return policy during the checkout process.
Product Pages: Include a link or a brief mention of your return policy for transparency.

>> See more: 15+ Free Shopify product description templates [general and niches]

Can I have a no return policy on Shopify?

Yes, you can have a no-return policy on Shopify. Just customize your terms and conditions to clearly state that you don’t offer refunds or returns, except maybe for faulty products. Make sure it’s very clear to customers before they buy!

How do I add policies to my footer on Shopify?

To add policies to your footer menu:

From the Shopify admin, go to Online Store > Navigation.
Click Footer Menu or create a new menu if needed.
Select Add Menu Item, name it “Return Policy” or “Refund Policy.”
Link it to your policy page from the dropdown list.
Click Save Menu.

A well-crafted return policy is more than just a set of rules—it’s a powerful way to build trust and boost customer confidence. By clearly outlining your return and refund process, you reduce customer doubts, increase satisfaction, and protect your business from unnecessary disputes.

Don’t leave your customers guessing. Download our free Shopify return policy templates today, customize them to fit your store, and show your customers that you’re a brand they can rely on. A transparent return policy isn’t just a formality—it’s a competitive advantage!